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lgo slot Privacy Policy For Your Account

Our Privacy Policy explains what we collect when you open an account, sign in on mobile, or connect DANA and QRIS, and why each detail is needed.

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REQUEST HELP

Contact Us About Your Privacy Policy

A privacy question should not get lost beside a wallet issue. Use the support link shown near the cashier path and include your account contact, the request you want answered, and any relevant receipt reference. We will use those details only to locate the correct record and explain the next account step, whether you are checking a cookie choice or asking about stored data.

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Privacy request

Ask us to explain a data record, correct an account detail, or clarify why a verification item appears in your profile. Include enough account context for us to identify your request safely.

Wallet record

For DANA, OVO, GoPay, or QRIS questions, send the payment reference rather than a full wallet password. We can compare the reference with the account ledger and explain its privacy use.

Account access

If a sign-in check blocks your privacy request, tell us which device path you used, such as mobile browser or desktop. We will guide the identity check without asking for unrelated details.

HANDLING DETAILS

Browse How We Manage Policy Requests

Privacy work follows the same account path you use to reach the lobby: we identify the account, check the requested record, and respond through the available support route.

Data collection

We collect details needed for account creation, sign-in, identity checks, support replies, and wallet reconciliation. If you browse on mobile, technical session data can also be recorded for access protection.

Cookie control

Cookies can keep your session connected and retain selected settings. You can review cookie controls in your browser, although changing them may affect sign-in continuity or the way a privacy request is submitted.

Account security

We use sign-in records, device signals, and verification steps to reduce unauthorised account access. Never send a password or wallet PIN in a privacy message, even when asking about DANA or QRIS.

Storage period

We retain records for the period needed to operate the account, reconcile payment references, answer disputes, and meet applicable legal duties. Ask support which category and period applies to your request.

Correction request

If your contact detail or account record is wrong, send the correction through the support path beside the cashier area. We may request an account check before changing information tied to access.

Deletion question

You may ask whether a record can be removed or restricted. Some account, transaction, or security records may need to remain for legal or dispute reasons where local law permits.

Find Answers About Privacy Policy

These Privacy Policy answers address the searches we receive most often from people opening or using an Indonesian account. If your question involves a specific DANA, OVO, GoPay, QRIS, bank transfer, or virtual account reference, include that reference when contacting us so we can respond about the correct record.

It covers account details, verification records, sign-in activity, device logs, cookies, support messages, and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer, or virtual account use.

Device and browser details help us recognise a sign-in pattern, protect the account, keep a mobile session active, and investigate access problems. We use them for these purposes rather than unrelated profiling.

Yes, contact us through the support route near the cashier path and describe the records you want. We may verify account ownership first, then explain what can be provided under local requirements.

Send a correction request with your account contact and the inaccurate field. We may ask for a verification step before changing details that control sign-in, wallet matching, or account communication.

We use payment references and status details to match a receipt with your account, investigate a missing wallet update, and answer support questions. We do not need your wallet PIN for that check.

You can ask about deletion or restriction through support. We assess each record because account, payment, security, or dispute information may need to remain where local law permits.

Use the privacy support path and tell us which browser or device you used. You can also adjust browser cookie settings, though that may interrupt sign-in or selected account preferences.

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